Created online booking procedures as well as sales tools. Oversaw key accounts such as Alexander & Roberts, Exclusive Tours, Transat Holidays, and more.
Held sales training with international partners in UK, South Africa, and Australia.
Implemented new 2016 booking engine throughout company and partnered accounts.
Managerial decision abilities regarding outside travel agents and deescalating issues
Implemented new onboard booking program which gave guest 5% when booking onboard their cruise. This not only brought back repeat clients but spread our brand through word of mouth.
Recognized as 2nd highest sales within 6 months of hire date.